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Practical notes on running hotel operations: housekeeping, shuttles, maintenance and everything in between.
How to write a front desk shift log the next shift will actually read
Open issues, guests to watch, what's still waiting. A simple format for shift notes that survive the handover.
How to track park and fly cars at an airport hotel
Plate, return date, where the keys are. What to log when a guest leaves their car, so the lot count stays right.
How to track hotel maintenance requests so nothing gets lost
The leaky tap reported at 11pm that nobody remembers by morning. A simple way to log, assign and close maintenance tickets.
How to handle guest room requests without losing any
Extra towels, a crib, two more pillows. How to log guest requests so they get delivered the first time.
A simple lost and found process for hotels
Chargers, glasses, a passport in the safe. What to record when housekeeping finds something, so you can answer the call fast.
Hotel housekeeping room status codes, explained
VD, VC, OOO, OOS. A plain-English guide to the room status codes housekeeping and the front desk use every day.
How to run a hotel shuttle without the radio
Radio calls, a driver who's mid-route, guests waiting at the wrong door. Here's how pickup texts fix the hotel shuttle.
What your PMS doesn't cover (and what hotels use instead)
Your PMS runs reservations and billing. The shuttle, the maintenance log and the towel requests usually live somewhere else.