Your hotel's daily operations, all in one place.
Housekeeping, live room status, shuttle requests, maintenance and guest feedback on one screen your whole team can use. We take care of the nitty-gritty so your staff can focus on guests.
Works alongside your PMS. No integration needed.
Room 103 inspected, ready to sell, 2 min ago
Call logged, 9:38Guest at T3 arrivals, 2 people. Pickup added.
Front deskWait at the hotel shuttle stop outside T3 arrivals. Driver's there at 10:05.
Driver2 min out, see you at the stop.
AC not cooling. Maintenance on it.
Extra towels and a crib.
- Works on any phone, tablet or computer
- Guests get pickup texts, no app needed
- Per-user logins and permissions
- Runs next to any PMS
We take care of your workflows.
Everything your team chases during a shift, in one app. Here's what Room Warden handles.
Housekeeping in one place
Room assignments, checklists and progress live on one screen instead of paper trackers and radio calls.
Live room clean updates
The second a room is cleaned or inspected, the front desk knows. Early check-ins stop being a guessing game.
Shuttle pickups made easy
Guests call when they land and get a text with the exact pickup spot and time, plus a heads-up when the driver's close. Nobody misses the shuttle.
Maintenance tickets
Log an issue in seconds, assign it and follow it until it's fixed. Nothing gets lost between shifts.
Room requests
Extra towels, a crib, a late checkout. Requests go to the right person and get closed out when they're done.
Guest feedback
Hear from guests while they're still in house, so you can fix things before they turn into a bad review.
Parking and park and fly
Track short-term parking and park and fly guests: plate, dates and spot, all in one list instead of a binder.
Lost and found
Log every item with where it was found, then mark it claimed or shipped. No more digging through a box in the back.
Events and groups
Track groups in house, meeting rooms and event setups so every department knows what's coming.
Shift log and other trackers
Shift notes, the breakfast list and the other clipboards your team keeps, in one place the next shift can read.
No PMS integration needed
Room Warden runs alongside whatever PMS you use. There's nothing to connect and nothing to migrate.
Works on any device
Phones, tablets or the front desk computer. Everyone gets their own login and only sees what they need.
How the work moves
Every request follows the same simple path, and everyone who needs to know sees it as it happens.
My rooms
Front desk board, floor 2
Front desk sees214 checked out, added to housekeeping
Guest checks out
The room flips to dirty and lands on the right housekeeper's list.
DirtyHousekeeper starts the room
They tap it on their phone, so the desk can see it's being cleaned.
CleaningMarked clean
Done in one tap. No more paper-based trackers.
CleanInspected and ready
The supervisor signs off and the front desk can assign it right away.
Ready
Guest's phoneCalling the hotel from T3...
Front desk seesCall from a guest at T3, 2 people
Guest calls when they land
They call the hotel from T1 or T3, and the desk logs the pickup in a few taps.
Call inDriver sees it right away
The pickup lands on the driver's phone and the front desk board at the same time. No radio.
New pickupGuest gets a pickup text
The text says exactly where to wait at T1 or T3 and when the shuttle gets there.
Text sentPicked up on time
Another text when the driver's close, so nobody misses the ride. The trip gets logged.
Picked up
Front desk seesOut of service Room 309 blocked until it's fixed
Anyone logs the issue
Front desk, housekeeping or a manager adds the room and what's wrong.
OpenMaintenance gets the ticket
It's assigned to the right person with the details attached.
AssignedWork gets updated
Notes and status changes stay on the ticket for the next shift.
In progressRoom goes back in service
The ticket closes and the room is sellable again.
Fixed
Your team saves hours every day.
A lot of a shift goes to chasing things: calling the driver, radioing housekeeping, checking if 214 is ready yet. Room Warden takes that off their plate.
The front desk gets to focus on guests, and housekeeping gets to focus on doing rooms right. We handle the backend.
Room Warden started at a hotel front desk, where the shuttle and housekeeping ran on radio and phone calls.
Without Room Warden
- Radio calls to find out if a room is ready
- Pickups radioed to the driver, guests unsure where to wait
- Maintenance issues on sticky notes
- Guest requests that get asked for twice
- Shift handoffs from memory
With Room Warden
- Room status updates live, straight from housekeeping
- Guests get a text with the pickup spot and time
- Every ticket tracked until it's fixed
- Requests go to the right person and get closed out
- One shift log the next team can read
Questions we get a lot
What is Room Warden?
Room Warden is hotel operations software. Housekeeping, the shuttle, maintenance and guest requests, all in one app.
Do I need to integrate it with my PMS?
No integration needed. Room Warden works on its own, so there's no PMS setup, no vendor approval and nothing to migrate. If you switch PMS later, your ops stay the same.
How do shuttle pickups work?
Guests call the hotel when they land. The desk logs the pickup, the driver sees it right away, and the guest gets a text with the pickup spot at T1 or T3 and the time. Another text when the driver's close means nobody misses the ride.
How much does Room Warden cost?
Pricing depends on your property size and which workflows you use. Book a demo and we'll send you a quote that fits your hotel.
From the blog
Hotel housekeeping room status codes, explained
VD, VC, OOO, OOS. A plain-English guide to the room status codes housekeeping and the front desk use every day.
How to run a hotel shuttle without the radio
Radio calls, a driver who's mid-route, guests waiting at the wrong door. Here's how pickup texts fix the hotel shuttle.
What your PMS doesn't cover (and what hotels use instead)
Your PMS runs reservations and billing. The shuttle, the maintenance log and the towel requests usually live somewhere else.
How to write a front desk shift log the next shift will actually read
Open issues, guests to watch, what's still waiting. A simple format for shift notes that survive the handover.
How to track hotel maintenance requests so nothing gets lost
The leaky tap reported at 11pm that nobody remembers by morning. A simple way to log, assign and close maintenance tickets.
How to handle guest room requests without losing any
Extra towels, a crib, two more pillows. How to log guest requests so they get delivered the first time.
See Room Warden at your property.
Book a quick demo. We'll walk through your current workflows and show you how they'd look in Room Warden.
- A short call, built around how your hotel runs today
- No PMS changes and no integration project
- We handle setup and walk your team through it